Payment Policy

Effective Date: May 2026

This Payment Policy (the "Policy") applies to the payment, top-up and transaction activities arising when customers purchase proxy IPs, traffic, packages and other related services through the Gooproxy website.

By using Gooproxy's payment services, you acknowledge that you have read and agreed to this Payment Policy.

Gooproxy displays the prices and billing methods of related services on the official website, product pages or order pages.

Different products may use different billing models, including:

• Billing by IP quantity;
• Billing by traffic;
• Billing by service period;
• Billing by package;
• Custom enterprise quotes.

The price, quantity, service period and other transaction information displayed when the order is submitted will serve as the primary billing basis for that order.

Gooproxy has the right to adjust product prices based on business operations, resource costs and market conditions.

Price adjustments generally do not affect orders that customers have already paid for.

Gooproxy provides one or more payment methods based on actual business circumstances.

Supported payment methods may include:

• Bank cards;
• Credit cards;
• Third-party payment platforms;
• Bank transfer;
• Other payment methods officially supported by Gooproxy.

Different countries, regions and customer types may have different applicable payment methods.

The specific available payment methods are subject to what is actually displayed on the checkout page.

After the customer submits an order and completes payment, Gooproxy will confirm the transaction status.

After successful payment, the system may automatically:

• Create the order;
• Add account balance;
• Activate the corresponding service;
• Provide proxy IPs;
• Provide API or other service permissions.

If the payment status shows success but the related products are not activated properly, the customer can contact Gooproxy customer service for verification.

Customers can top up their accounts using the payment methods supported by Gooproxy.

After the top-up is completed, the amount will be credited to the corresponding account based on the payment result.

Account balance can be used according to product rules for:

• Purchasing proxy IPs;
• Purchasing traffic;
• Purchasing packages;
• Using other Gooproxy services.

Different products may apply different balance deduction rules.

The specific rules are subject to the purchase page and related product descriptions.

Gooproxy may provide customers with the following through promotional activities:

• Bonus balance;
• Top-up rewards;
• Discounts;
• Bonus traffic;
• Bonus IPs;
• Extended service periods;
• Other promotional benefits.

Unless otherwise stated in the promotion rules, promotional bonus amounts are not part of the amount actually paid by the customer.

Bonus balance and other promotional benefits may have usage periods, applicable products or other usage restrictions.

If an order is refunded, bonus amounts and related promotional benefits will be handled in accordance with the Gooproxy Refund Policy.

If certain Gooproxy products support auto-renewal or automatic deduction, customers will receive the corresponding notice when activating this feature.

After the customer authorizes automatic deduction, Gooproxy or the related payment service provider may deduct fees according to the agreed service period.

Customers can cancel auto-renewal using the functions provided on the account page.

Cancellation of auto-renewal does not affect the current service period that has already been paid for.

If Gooproxy's current products do not support auto-renewal, the actual product page description shall prevail.

If the payment is not successful, the order may not be created or the service may not be activated immediately.

Common reasons include:

• The bank declined the transaction;
• The payment institution declined the transaction;
• Insufficient card balance;
• Card expired;
• Incorrect payment information;
• Risk control or security verification not passed;
• The payment channel is temporarily unavailable;
• Other third-party payment reasons.

If the payment fails, please verify the payment information or switch to another payment method supported by Gooproxy.

If a customer believes a duplicate payment occurred for the same order, they should contact Gooproxy promptly.

When submitting the request, it is recommended to provide:

Order number + Payment time + Payment amount + Payment voucher

Gooproxy will verify based on the order and payment records.

If confirmed to be a duplicate payment, the Platform will, depending on the circumstances:

• Credit it to the account balance;
• Refund via the original payment channel;
• Or adopt another handling method confirmed by both parties.

If the duplicate payment was caused by a third-party payment institution, the actual processing time may be affected by that institution.

To ensure transaction security, Gooproxy or its payment service providers may perform additional verification on some transactions.

Verification may include:

• Account information confirmation;
• Payment information confirmation;
• Order information confirmation;
• Identity or enterprise information verification;
• Payment method verification;
• Other necessary risk control measures.

For transactions with abnormal risks, Gooproxy has the right to delay order processing within a reasonable scope until the necessary security verification is completed.

For enterprise customers, agents and bulk purchase customers, Gooproxy can provide customized payment plans.

The parties may separately agree on the following based on the actual project:

• Product quantity;
• Product type;
• Service period;
• Unit price;
• Total amount;
• Payment cycle;
• Advance payment ratio;
• Bank transfer information;
• Invoices or commercial documents;
• Other payment terms.

If the parties sign an independent service agreement, procurement contract or order document with special provisions on payment matters, the documents signed by both parties shall prevail.

Whether the prices displayed on Gooproxy product pages include applicable taxes shall be subject to the purchase page or order information.

If the customer's country or region requires the customer to bear relevant taxes, customs duties, withholding taxes or other government charges, the customer shall bear the corresponding responsibilities in accordance with applicable laws and regulations.

Fees incurred by banks, payment institutions or other third parties may be borne by the customer.

If the payment page has clearly stated the relevant fees, the information displayed on the payment page shall prevail.

Gooproxy may provide one or more settlement currencies depending on the product and payment method.

If the customer pays in a currency different from the currency displayed on the order, the actual deducted amount may be affected by:

• Bank exchange rates;
• Payment institution exchange rates;
• Card network exchange rates;
• Cross-border payment fees;

and other factors.

Exchange rate differences and related fees generated by banks or third-party payment institutions are not considered Gooproxy product price adjustments.

After successful payment, Gooproxy will provide the corresponding services according to the order agreement.

The delivery methods of different products may include:

• Automatic activation in the backend;
• Automatic extraction via API;
• Account balance credited;
• IP list delivery;
• Proxy account and password delivery;
• Manual delivery for enterprise projects;
• Other agreed delivery methods.

If the customer has not received the paid service, they should contact Gooproxy promptly.

Refund matters are handled in accordance with the Gooproxy Refund Policy.

If the customer has completed payment but the order meets the refund conditions, Gooproxy will verify and process the related order in accordance with the Refund Policy.

Refunds are, in principle, made via the original payment path.

Refund fees and delays incurred by payment institutions, banks or other third parties may affect the actual refund amount or arrival time.

Before initiating a credit card chargeback, payment dispute or other similar procedures, customers should first contact Gooproxy to resolve the order issue.

If the customer has already received a refund from Gooproxy and simultaneously initiates a duplicate refund or chargeback through the payment institution, Gooproxy has the right to conduct further verification of the related account and order.

For accounts with malicious chargebacks, fraudulent transactions or other abnormal payment behaviors, Gooproxy may take corresponding measures in accordance with the Terms of Service.

Gooproxy may retain necessary transaction records related to payments, including:

• Order number;
• Transaction amount;
• Transaction time;
• Payment status;
• Product information;
• Account information;
• Refund information;
• Information returned by the payment channel.

The related data will be processed in accordance with the Gooproxy Privacy Policy.

Gooproxy takes reasonable measures to protect transaction and account security.

If the payment is processed by a third-party payment service provider, the related payment information may be processed directly by the payment service provider in accordance with its own security standards and privacy policy.

Customers must not provide any of the following to unauthorized persons:

• Passwords;
• API Keys;
• Payment account information;
• Verification codes;
• Other account security credentials.

If any abnormality is found in the account or payment, contact Gooproxy promptly.

Gooproxy may update this Payment Policy based on changes in products, payment channels, business models and applicable laws and regulations.

The updated version will be published on the Gooproxy official website.

For orders that have already been paid, in principle the payment rules applicable at the time of payment shall apply, unless otherwise required by laws and regulations or agreed by both parties.

If you have any questions about payments, orders, top-ups or transactions, you can contact us through Gooproxy's official channels.